--> NOTICE OF UPDATES TO THIS SHIPPING POLICY:
* ON APRIL 1, 2019, THIS UPDATED SHIPPING POLICY WILL GO INTO EFFECT.
* The purpose of the updates is to more clearly explain fulfillment and transit times, and explain our Guaranteed Delivery or We Ship a Free Replacement policy.
* Please review this updated Shipping Policy.
* YOUR CONTINUED USE OF THIS SITE BEGINNING ON APRIL 1, 2019 WILL INDICATE YOUR ACCEPTANCE OF OUR UPDATED SHIPPING POLICY.
Orders are submitted for Fulfillment several times per day.
In most cases once orders are submitted to our fulfillment partners they cannot be cancelled or modified. For more information, read the Cancellations section of our Return and Refund Policy.
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most orders are delivered world wide within 8 to 18 business days. In some rare circumstances orders can take 4 to 8 weeks or longer to arrive, but this is very rare, and usually applies to $0.00 + Shipping and Handling items being delivered to remote locations.
Many items ship same day or by the following business day. As we source unique products from all over the world, average processing time for an order to ship is 2 to 5 business days. Processing times vary by product, as each supplier ships directly to you on our behalf, and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.
Virtually all of our orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.
Orders that originate from our USA Fulfillment Partners have tracking that becomes available within 24 hours of shipment.
Orders that originate from Fulfillment Partners outside the USA have tracking numbers that may take up to 5 to 7 Business Days to activate.
This does not mean the item is not in transit.
It means the local postal service from the country of origin has not updated global tracking records yet.
Once your order tracking activates, you will see all earlier records, and new records will update daily.
GUARANTEED DELIVERY OPTION
Our Tracking Confirmed Delivery or we Ship a Free Replacement Shipping Option guarantees your shipment will be delivered, with confirmed delivery by tracking, or we will ship a replacement at no additional cost to you. This is not automated, and requires you to contact us through our Help Desk.
The process to claim your free replacement is simple:
- Track your order through the tracking number sent to you via email when your order shipped, or by using your email address and order number;
- If during the shipment process, the package is not confirmed delivered -and- the most recent scan on your tracking number is more than 20 days old;
- Submit a ticket through our Help Desk;
- We will process a replacement shipment of the same item(s) at no additional cost to you;
- If you end up receiving the original shipment and the replacement package, you may keep them both.
FREE SHIPPING PROMOTION/OFFER
Free Shipping Offers - including the offer for orders over $50 - apply to most regular-priced and most sale-priced items, but excludes items where the price is discounted 75% or more from the "Strike Through Price", and items priced at $0.00 (even when included in orders with regularly priced items).