Return and Refund Policy

Return and Refund Policy

Bee Ventures, LLC

NOTICE OF UPDATES TO THIS RETURN POLICY:

  • ON SEPTEMBER 7th, 2025, THIS UPDATED RETURN POLICY WENT INTO EFFECT.

  • The purpose of the updates is to redefine and more clearly explain any applicable guarantees, our return policy, the returns process and eligible time frame for returns.

  • Please review this updated Return Policy.

  • YOUR CONTINUED USE OF THIS SITE BEGINNING ON SEPTEMBER 27, 2025 WILL INDICATE YOUR ACCEPTANCE OF OUR UPDATED RETURN POLICY.

Items can be returned within 45 days from the date you place your order, or 14 days from the date your item is confirmed as delivered by tracking, whichever occurs first; or for a period of time as required by applicable law. If more days have passed than are defined in the preceding sentence, unfortunately we can’t offer you a credit, refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.

All return shipments are shipped at your own expense.

CANCELLATIONS

We are unable to offer cancellations, modifications, store credit, or refunds on any orders before the order has been delivered to you, and you have submitted a ticket through our Help Desk to initiate the return process.

CURRENCY

As a US-Based Company that utilizes US Merchant Services we are limited to their policies on currency valuations. Bee Ventures, LLC processes all payments in USD (United States Dollars). Any refunds issued are issued through our payment processors, at the current exchange rate. This means the value of a refund to a non-USD buyer may fluctuate, at the discretion of the Payment Processor (Paypal, Stripe, BrainTree, etc.).

REFUNDS

Unless otherwise stated on the product listing, refunds are only applicable on products that are defective or have been damaged, broken, or disformed due to a manufacturing error, our error or during the shipping process.

Such items must be reported through our HelpDesk within 72 hours of delivery confirmation, including submission of images that show the defect, damage or incorrect item. Upon approval and at our option, we will issue a refund less shipping and handling fees or send a replacement item to you at our expense. We may require, at our option, that the defective, damaged, or disformed item to be returned.

Products that are in new condition may, at our option, and less shipping and handling fees, be exchanged for a store credit, exchanged for another product of equal or lesser value, or refunded.

Several types of goods and services are ineligible for store credit, exchange or refunds, and are exempt from being returned (unless required by applicable law); these include:

  • Food-based products (such as honey, snacks, or other edible items);

  • Subscription-based services – subscriptions may be cancelled at any time, but once a billing period has started, it cannot be returned or refunded for that period;

  • Charges for Shipping and Handling (see SHIPPING below);

  • Deeply Discounted (75% or more below the “strike-through price) or "just pay shipping" ($0.00 + a Shipping Fee) products;

  • Gift Cards & Downloadable software products;

  • Perishable goods (such as coffee, seeds, flowers, etc.);

  • Health, personal care, intimate or sanitary goods;

  • Hazardous materials, or flammable liquids or gases.

HOW TO SUBMIT A RETURN

To initiate a return, please contact us at support@beemission.com at any time.
Our support team will provide you with instructions, a Return Authorization, and the correct return address if applicable.

Please do not ship your item back until you have received confirmation and instructions from our support team, as some suppliers and fulfillment partners may not accept returns on our behalf.